Customer Service

Delivery

All products are delivered within a maximum of 10 days. Typically, it only takes 2-3 days for delivery. 

Returns 

Please contact us at dunebirdapparel@gmail.com to initiate the return process. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We will issue you a free return label via email for you to send back your items.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges

If your items are defective or damaged we will happily replace them for you. Please contact us with a brief explanation of your claim and pictures of the item. 

We will issue you a free return label via email for you to send back your items. Once your return is received and inspected, we will send you an email to notify you that we have received your item and will ship the replacement item the same day.

If you wish to change the size or color of your item please follow the same steps above. Be sure to check our "Sizing Guide" before you purchase.